Accidentally Removed All SUPER Users in Business Central Production – What Next?

One of my colleagues recently faced a critical issue in the Microsoft Dynamics 365 Business Central (BC) Production environment:

Scenario:

  • The admin user accidentally deleted their own permission sets.

  • No other user had SUPER or equivalent permissions to restore access.

  • This effectively locked out the tenant from performing any privileged action in Production.

This kind of situation is highly risky, especially when no fallback access or admin recovery users are available.

Recommended Action: Raise a Support Request (SR) with Microsoft

Since no internal access was possible, the only feasible and secure route was to:

How to raised SR

Escalate Support Issues to Microsoft 

How Microsoft Helped:

Microsoft made internal changes in the backend, after which admin access to the Production environment was restored successfully.


Thanks For Reading...!!


Regards

Khushbu Rajvi

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